FAQs

Overview

Our social customer care training lasts eight weeks and each week you will learn about a specific topic via the Snackson microlearning app.

There are different topics covering everything you need to know from: People, Process, Performance, Experience, Crisis Management and Technology.

Each day, from Monday to Thursday, you will receive three pieces of content on a particular aspect of social customer care. There will be a video, a question and a short exercise for you to complete.

This will be supported by a private Facebook Group where you and the rest of your cohort will share what you have done, learn from each other, and have the opportunity to have live sessions with Billie and Guy where we’ll answer any questions you might have.

Ready to start your social customer care training now click here.

FAQs

How will Snak Academy help my business?

Effective Social Customer Care is about more than just reducing response times to complaints. It’s an opportunity for your business to better understand your clients and customers, to listen to them and gain their trust.

Done right, Social Customer Care helps you increase sales, improve customer retention and win new business – providing ROI and strengthening your brand. Ignore it and you can lose customers and the reputation you’ve worked hard to create.

By 2020, an estimated 90% of businesses will be using Social Customer Care (Gartner) – but to stand out, you need a clear strategy and approach your whole team can follow. Snak Academy will guide you through setting this up AND measuring performance so you can be confident you’re on the right track.

How does it work?

Snak Academy is an online course you can access from your smartphone or tablet. Once you’re signed up, you simply login and follow along with the lessons and exercises.

Through a series of video tutorials and practical exercises, you will discover everything you need to know to setup an effective Social Customer Care strategy in your business – whether you’re a solo enterprise or have up to 50 employees.

How long will the course take to complete?

The Snak Academy course is delivered to you in manageable daily chunks via the Snackson online app. If you follow the recommended schedule it should take 8 weeks to complete. The course is designed specifically to develop your confidence and your trust in your decisions over this period.

By the end of the course you’ll have all the information you need to confidently setup and run your Social Customer Care programme. And with 24/7 forever access, you can continue to use it whenever you need guidance.

How does the course compare to in-person training or seminars?

In-person training can be expensive, especially when it comes to repeating it for new staff. You may also have to wait on a trainer’s availability, take time off work or travel to find a course.

But with Snak Academy, everything you need is always accessible via your smartphone or tablet when you want it. So there’s no unnecessary travel, no waiting and no budget-busting!

What if I have questions during the course?

Billie and Guy host regular live Snak Academy member Q&A calls on Facebook Live where you can ask them questions directly.

There’s also a members-only Facebook group where you can share questions and concerns, and get feedback in real time.