Resources

Social Customer Care Community: The largest LinkedIn group on social customer care. Please do join the community and start receiving updates about what’s going on in the world of social customer care

Social Customer Care Weekly: Free weekly update of posts and articles about social customer care

Five year retrospective of social customer care: Written in 2014 and providing insights and reflections on the first five years of social customer care from experts in the space including Frank Eliason, Dave Carroll, Esteban Kolsky, Dr Natalie Petouhoff, Kate Leggett, Wendy Lea, Joshua March amongst others